Support

Support [at] Marttalin [dot] de

Subject line

  • Short and precise, e.g.: „Bug Report – Game crashes when loading Level 3“

Game version / Platform

  • Which version of the game?
  • On which device/OS (PC, console, mobile, operating system)?

Bug description

  • What exactly happens?
  • Expected behavior vs. actual behavior.

Steps to reproduce

  • Step-by-step instructions on how the bug can be triggered.
  • Example:
    1. Start the game
    2. Select Level 3
    3. After 10 seconds, the game freezes

Screenshots / Videos (if possible)

  • Visual evidence helps a lot.

Frequency

  • Does the bug occur every time or only occasionally?

System information (optional but useful)

  • Hardware specs (GPU, RAM, CPU)
  • Internet connection, controller/peripherals

Contact information

  • So you can reach the player if you need clarification.

Example:

Subject: Bug Report – Game crashes when loading Level 3

Hello Marttalin Support Team / Matt,

I found a bug in the current version (v1.2.0) on Windows 11.

Description:
The game freezes as soon as I start Level 3. I expected the level to load normally.

Steps to reproduce:
1. Launch the game
2. Select Level 3
3. After about 10 seconds, the game stops responding.

Frequency:
The bug occurs every time.

System:
PC with Intel i7, 16 GB RAM, NVIDIA RTX 3060, Windows 11.

Attached is a screenshot of the frozen screen.

Best regards,  
[Name]